Last updated: 28 August 2026

Regolite respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit regolite.com, contact us, request a quotation, purchase products or services from us, supply goods or services to us, or otherwise interact with our business.

For the purposes of UK data protection law, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, the data controller is:

REGOLITE LIMITED trading as Regolite
Thames House
Oxford Road
Benson
Wallingford
England
OX10 6LX

Email: info@regolite.com
Telephone: +44 1189 711687

1. Information we may collect

Depending on how you interact with us, we may collect and process the following personal information:

Contact information

This may include:

• your name;
• business or company name;
• job title;
• email address;
• telephone number; and
• postal, billing, delivery or site address.

Enquiry and quotation information

When you contact us or request a quotation, we may collect information relating to your enquiry or project, including:

• products or materials required;
• quantities;
• delivery or collection requirements;
• project or site information;
• correspondence between you and Regolite; and
• any other information you choose to provide to us.

Customer and transaction information

If you purchase goods or services from us, we may collect information relating to:

• orders;
• quotations;
• invoices;
• payments;
• deliveries;
• contracts;
• customer accounts; and
• previous transactions or communications.

We do not normally retain complete payment-card details where payments are processed by a third-party payment provider or banking service.

Supplier and contractor information

If you supply goods or services to Regolite, we may process information relating to your business and its representatives, including contact details, contractual information, payment information and correspondence.

Website and technical information

When you use our website, certain technical information may be collected automatically, such as:

• IP address;
• browser type and version;
• device type;
• operating system;
• pages viewed;
• date and time of visits;
• referring website or source; and
• information collected through cookies or similar technologies.

Further information about our use of cookies can be found in our Cookie Policy.

2. How we collect your personal information

We may collect personal information:

• directly from you when you contact us;
• when you complete an enquiry or quotation form on our website;
• when you telephone or email us;
• when you purchase or enquire about our products or services;
• during the course of providing products or services to you;
• when you represent one of our customers, suppliers, contractors or business partners;
• from publicly available business sources where appropriate; and
• automatically through your use of our website.

Where we obtain business contact information from another person or a publicly available source, we will only use that information where we have an appropriate lawful basis to do so.

3. How we use your personal information

We may use your personal information to:

• respond to enquiries;
• prepare and provide quotations;
• process and fulfil orders;
• arrange deliveries and collections;
• communicate with customers about orders, projects or services;
• manage customer and supplier relationships;
• administer contracts;
• issue invoices and process payments;
• maintain financial and business records;
• deal with complaints, queries and disputes;
• manage and improve our products, services and website;
• maintain the security of our website and IT systems;
• prevent or investigate fraud, misuse or other unlawful activity;
• comply with legal, regulatory, tax and accounting obligations; and
• where permitted, communicate with businesses and customers about relevant Regolite products or services.

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by law.

4. Our lawful bases for processing

UK data protection law requires us to have a lawful basis for using personal information.

Depending on the circumstances, we may rely on one or more of the following:

Contract

We may process your information where this is necessary to enter into or perform a contract with you, for example to:

• provide a quotation;
• process an order;
• deliver products; or
• administer a customer or supplier relationship.

Legitimate interests

We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

These interests may include:

• responding to business enquiries;
• managing customer and supplier relationships;
• improving our services;
• maintaining appropriate business records;
• protecting our business, systems and premises;
• preventing fraud;
• pursuing or defending legal claims; and
• promoting relevant products or services to existing or prospective business customers where permitted by law.

Legal obligation

We may process personal information where necessary to comply with a legal or regulatory obligation, including accounting, taxation, health and safety or other statutory requirements.

Consent

Where we rely on your consent, for example for certain types of electronic marketing or non-essential website cookies, you may withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Marketing communications

We may occasionally contact customers or relevant business contacts regarding Regolite products, services or developments where permitted by law.

Where consent is required, we will obtain it before sending marketing communications.

You can ask us to stop sending marketing communications at any time by contacting us at info@regolite.com or by using any unsubscribe option provided in the communication.

We may retain a limited record of your marketing preference after you opt out so that we can ensure that your request continues to be respected.

6. Cookies and website analytics

Our website may use cookies and similar technologies to:

• enable the website to function correctly;
• remember preferences;
• understand how visitors use the website;
• maintain website security; and
• improve website performance and user experience.

Where cookies or similar technologies are not strictly necessary, they will only be used in accordance with applicable UK privacy and electronic communications requirements.

Please see our Cookie Policy for further details about the cookies used by this website and how you can manage your preferences.

7. Who we may share your information with

We do not sell your personal information.

Where necessary, we may share personal information with trusted third parties including:

• IT, website and hosting providers;
• email and communications providers;
• accountants, auditors and professional advisers;
• payment and banking providers;
• delivery, haulage and logistics providers;
• contractors and suppliers involved in providing our products or services;
• insurance providers;
• regulators, government bodies, law enforcement agencies or courts where required by law; and
• prospective purchasers or advisers in connection with a sale, restructuring or transfer of all or part of our business.

Third parties acting on our behalf are expected to use personal information only for the purposes for which it has been provided and to protect it appropriately.

8. International transfers

Some organisations that provide technology, hosting, software or other services to us may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that it receives an appropriate level of protection as required by UK data protection law.

This may include relying on UK adequacy regulations or approved contractual safeguards.

9. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax and reporting requirements.

The period for which information is retained will depend on factors including:

• the nature of the information;
• the purpose for which it was collected;
• whether we have an ongoing relationship with you;
• legal and regulatory requirements; and
• whether the information may be required in connection with a complaint, dispute or legal claim.

For example, records relating to transactions, invoices and contracts may need to be retained for several years to comply with legal, accounting and taxation requirements.

Information that is no longer required will be securely deleted, destroyed or anonymised where appropriate.

10. How we protect your information

We take reasonable technical and organisational measures designed to protect personal information against:

• unauthorised access;
• accidental loss;
• destruction;
• alteration;
• disclosure; and
• misuse.

Access to personal information is restricted where appropriate to people who require it for legitimate business purposes.

Although we take appropriate precautions, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

11. Your data protection rights

Depending on the circumstances and the lawful basis on which we process your information, UK data protection law gives you a number of rights.

These may include the right to:

• access the personal information we hold about you;
• correct inaccurate or incomplete personal information;
• request deletion of your personal information in certain circumstances;
• restrict how your personal information is used in certain circumstances;
• object to certain processing, including certain processing based on legitimate interests;
• object to direct marketing at any time;
• receive certain information in a portable format where the right to data portability applies; and
• withdraw consent where our processing is based on your consent.

Some of these rights are subject to legal conditions and exemptions and therefore may not apply in every situation.

To exercise any of your rights, contact:

Email: info@regolite.com

We may need to request information from you to confirm your identity before responding to a request.

You will not normally be required to pay a fee for exercising your data protection rights.

12. Data protection complaints

If you have concerns about how Regolite has collected or used your personal information, please contact us in the first instance so that we can investigate the matter.

You can make a data protection complaint by emailing:

info@regolite.com

We will handle data protection complaints in accordance with our obligations under UK data protection law.

You also have the right to complain to the Information Commissioner’s Office (“ICO”), the UK’s independent data protection regulator.

Information about making a complaint is available at:

ico.org.uk/make-a-complaint/

We would appreciate the opportunity to address your concerns before you approach the ICO, although this does not affect your right to contact the ICO.

13. Third-party websites

Our website may contain links to websites operated by third parties.

Regolite is not responsible for the privacy practices, security or content of external websites. If you follow a link to another website, you should review that organisation’s privacy information before providing personal information.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our business;
• changes to the way we use personal information;
• changes to our website or services; or
• changes to applicable laws and regulatory guidance.

The latest version will be published on this page and the “Last updated” date at the top of the policy will be amended accordingly.

15. Contact us

If you have any questions about this Privacy Policy, how we use your personal information, your data protection rights or wish to make a data protection complaint, please contact:

REGOLITE LIMITED trading as Regolite

Thames House
Oxford Road
Benson
Wallingford
England
OX10 6LX

Email: info@regolite.com
Telephone: +44 1189 711687